Reliability Program
6 – 12 months + optional retainer · Blueprint → Forge → Sustain
When on-call burn becomes a retention risk and incident frequency outpaces your team's ability to respond, the problem is structural. We design the SLO framework, instrument your systems, reduce alert noise, and leave you with a Chaos Engineering program to prove the system holds.
Reduction in on-call load by end of Forge phase
Fewer actionable pages after alert noise audit
MTTR tracked at percentile, not mean, for honest baseline
How the engagement runs
Three phases with defined exit criteria. The Sustain retainer is optional but commonly requested after Forge.
Blueprint
SLO/SLI design per service. Error budget policy. Alert noise audit. On-call rotation review.
Forge
Instrumentation with OpenTelemetry. Error budget dashboards in Datadog or Grafana. Runbook library. On-call optimisation.
Sustain + retainer
Monthly reliability review. Quarterly chaos experiment. MTTR tracking. Continuous on-call load reduction.
Exit artifacts
- SLO/SLI framework per service with documented error budgets
- Error budget dashboards in Datadog, New Relic, or Grafana
- Alert noise reduced (target: ≥ 50% fewer actionable pages)
- Runbook library covering top 10 incident categories
- On-call load baseline and 90-day improvement trajectory
- Quarterly chaos experiment with documented findings
Observability stack
We work with your existing tooling where possible. If instrumentation is missing, we add OpenTelemetry with minimal overhead.
Ready when you are
Incidents are a symptom. Let's fix the root cause.
Book a 30-minute call to walk through your current incident patterns and see if this engagement fits.